Shipping Policy

1. Order Processing & Confirmation
All paper book orders are processed promptly after successful payment verification. Once an order is confirmed, customers receive an official confirmation email containing:

• Order details
  
• Product information
  
• Estimated dispatch timeline
• This ensures transparency from the very first step of the purchase process.

2. Dispatch Timeline (5–10 Working Days)
All paper books are dispatched within 5 to 10 working days from the date of order confirmation.
Working days refer to Monday through Friday, excluding weekends and public holidays.
Our fulfillment team prepares each order carefully to ensure it is dispatched within the stated timeframe.
3. Shipping Method & Tracking
We ship all physical books through trusted courier and postal partners.
Where tracking is available, customers will receive:

• A tracking number
• Courier name
• A tracking link
• This allows customers to monitor the journey of their shipment until delivery.

4. Delivery Time Frame
Delivery timelines may vary based on:

• Customer’s location
• Courier processing and route
• Regional or logistical factors

Although most orders arrive within the expected timeframe, occasional delays may occur due to:

• Weather conditions
• Courier workload
• Operational disruptions

We request customers to allow additional time in the event of unexpected delays.
5. Lost, Delayed, or Damaged Orders
If a shipment is delayed, lost, or arrives damaged, customers may contact us at:
support@forwardthinklabs.com
Please include your order number and a brief explanation.
Our team will coordinate with the courier to resolve the issue swiftly, which may include a replacement shipment or refund depending on the situation.
30-Day Refund Policy
Our refund policy is part of this shipping policy and applies to all paper book purchases.
1. Refund Eligibility (30-Day Window)
Customers may request a refund within 30 days of receiving the product, provided that:

• The book is unused
• The book is in original condition
• The request is made within the valid 30-day window

We aim to treat all refund requests fairly while maintaining product integrity.
2. How to Request a Refund
To initiate a refund or return, customers must:

1. Email support@forwardthinklabs.com
2. Mention their order number
3. Provide the reason for the refund request

Our team will verify the request and provide the return authorization and instructions.
3. Return Shipping Responsibility
Return shipping costs are the responsibility of the customer unless:

• The item arrived damaged
• The wrong item was delivered

In those cases, Forward Think Labs will cover or reimburse return shipping as needed.
4. Refund Processing Timeline
Once the returned item is received and inspected, approved refunds will be processed within:
7–10 business days
Refunds are always issued to the original method of payment.
5. Non-Refundable Situations
A refund cannot be issued if:

• The book is returned damaged or used
• The 30-day eligibility window has passed
• The product condition does not match the original shipped condition

6. Customer Support
For questions regarding shipping, delivery status, or refunds, customers can reach us anytime at:
info@forwardthinklabs.com