REFUND POLICY
At FORWARDTHINK LABS, we prioritize customer satisfaction. Our refund policy is designed to ensure fairness and transparency.
Important Notice
Once your payment is made your order will be delivered in 5 to 10 Business days , Requests made after 30 days will not be eligible for a refund. If you do not receive the purchased product or service, please reach out to us so we can resolve the issue promptly.
How to Request a Refund
To request a refund, contact us through one of the following methods:
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Email: info@forwardthinklabs.com
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Phone: +1 (909) 264-9909
Refunds are processed using the original payment method within 3 business days after approval.
Chargebacks
Initiating a chargeback without prior communication may result in processing delays. We strongly encourage customers to contact FORWARDTHINK LABS directly to resolve any issues quickly and efficiently before filing a chargeback.
RETURN POLICY
For our website offering paper books, e-books, and tailored services, our returns and refund policy is as follows:
- Paper Books: If your book arrives damaged, lost, or defective in any way, you can return it within 30 days. Just contact us via email or the phone number provided on our website, and we’ll process your return within that 30-day window.
- E-Books: If you’ve downloaded an e-book and encounter any issues, just reach out to us by email or phone to discuss a refund.
- Tailored Services: For personalized services like personal biographies, you’ll be in direct contact with us. If there’s an issue, you can request up to five revisions. Beyond that, we can discuss refunds if needed.
